Custom Page
Contact us and turn all your country style Pinterest dreams into reality by custom making them!
Due to the nature of the materials we work with, and the craftsmen we support, we cannot guarantee that the ideas you send us will come out exactly as planned. Only by physically starting the process can we perfect the product and get you what you need. That said, please note that the following Terms and Conditions apply.
QUOTATIOS
ORDERS
CHANGE, CANCELLATIONS, RETURNS & REFUNDS
QUOTATIOS
- Send us your photos, measurements and ideas. We might request a meeting to discuss all the details in depth with you before drawing up the quote.
- Custom products can be requested telephonically, by email, or website.
- Quotes are valid for 10 days only as stock availability and pricing vary frequently.
ORDERS
- Orders are only processed upon receipt of your deposit.
- You will need to pay a non-refundable 50% deposit that will be forfeited in the event that you want to stop the process for whatever reason. Furthermore, should you receive the product and want to return it, only 50% of the total amount will be refunded.
- The order may take 22 working days to be completed, but we will keep you updated throughout the whole process via WhatsApp or email. The delivery period is only applicable from the day deposit is received.
- Delivery charges are not included in the invoice, and can only be calculated once the order is completed.
- All remaining payments (including the courier charges) will need to be paid before delivery takes place.
- The product remains the property of Tin & Home Decor until full payment is received.
- Due to the nature of our products all being handmade, measurements might vary slightly.
CHANGE, CANCELLATIONS, RETURNS & REFUNDS
- Tin & Home Decor reserves the right to cancel an order in circumstances which are beyond our reasonable control.
- In the event that a product is to be returned, it must be unused, and in the condition you received it. Furthermore, only 50% of the total amount will be refunded.
- Any changes to orders must be made prior to manufacturing or additional fees might apply.
- You will need to pay a non-refundable 50% deposit that will be forfeited in the event that you want to stop the process for whatever reason.
- Refunds can take up to 30 days to process, and an administration fee may be charged in certain cases.
- Tin & Home Decor is not liable for incorrect measurement/orders being placed.
Tin & Home Decor reserves the right to adjust our Terms & Conditions.