Orders
When completing an order, the client is required to read and accept these terms and conditions.
You should receive an order summary via email, once your order has been placed on this website – please be sure to provide us with the necessary details to help the order process run smoothly, such as custom or any special requests.
Order summaries are based on the information filled in by the client on the website. It is up to the client to check that the order summary details are correct and by paying in full they confirm the accuracy of the order.
All payments are to be made via EFT or Payfast. Please be sure to check banking details and make use of the correct reference so that we can locate your payment easily.
Cash deposit payment fees are the responsibility of the client, and should the client not pay for these fees, the order will be placed on hold until the client settles all fees.
The client may confirm an order by paying in full and sending a proof of payment to [email protected]. Only payments reflecting in our bank account will be processed.
Any specialized chalk painted or stencilled tin orders only require a 50% deposit before processing. The final 50% is payable before delivery or collection.
A tax invoice will only be generated once the order summary has been paid in full. This will be sent to the client on reflection of payment.
Deliveries
Tin Home Decor is an online retailer and does not have a physical store.
Deliveries are door to door ie. to the address the client supplies.
If the client is not available at the time of delivery, the parcel will be left with someone at the delivery address who will be required to sign a receipt eg: staff or security.
All products will incur a delivery fee unless previously agreed upon.
Delivery charges are worked out according to courier company charges basis depending on the delivery region. This price will be added to the client’s order summary at the end of check out.
Subject to stock availability and detail of custom design, orders will be dispatched within 7 to 14 working days of confirmed order with payment in full. Delivery will take 24 to 72 hours after dispatch depending on delivery zone provided.
Should a package not be delivered to the client through reasons beyond Tin Home Décor’s control e.g. nobody on premises/unable to answer calls/invalid or incomplete address, Tin Home Décor reserves the right to charge the client for the order to be re-delivered. The original delivery fees will not be refunded.
Deliveries of tins or décor items will be notified of dispatch along with a tracking number. If you do not receive this notification – please advise [email protected] via email.
If you have a mixed basket of tins, the delivery cost will apply only if you chose to wait for all items to be complete.
Tin Home Décor does not deliver to P.O. Boxes.
Tin Home Décor does not deliver internationally.
Delivery is door to door
If an access code is required in order to gain access to your property please be sure to forward this code to 27.82.339.4048 with enough warning.
If the delivery vehicle is unable to gain access due to the code not being communicated, the delivery team will be instructed to abandon the delivery. Delivery fees will not be refunded, and another delivery fee may be charged to the client.
The delivery team will wait a maximum of 10 minutes should there be any delays in gaining access to the property in order to complete the delivery.
We ask that you inspect your delivery and provide a signature upon receipt. When ordering, please provide a daytime number to arrange a delivery appointment.
Outside of Gauteng Deliveries
Gauteng tin deliveries T’s and C’s apply as well as the following:
If a tin order (sent and received outside of Gauteng) is received damaged. Notification of such damages needs to be made in writing via email within 36 hours of receipt of the order, along with photos of the damage.
Any minor imperfections such as cracks and small holes are not considered damages and will not be repaired by Tin Home Decor.
Free Shipping
Free shipping only applies when a ‘free shipping’ coupon is issued.
Free shipping does not include sale items should your cart only include sale items.
Payment
Once the client has submitted the order, an order summary will be emailed to the email address provided by the client.
Payment may be made via EFT with the bank details given on the order summary. Please use the correct reference number to assist in locating funds for your order.
or Payfast.
Availability of Stock
Please note that stock of the products on this website are subject to change. If there is a delay with stock the client will be notified at the time of order summary.
Returns and Exchanges
If you are not happy with your order upon delivery due to a manufacturing fault, damaged or wrong product delivered, let us know within 36 hours of receiving your parcel and we will happily replace the product at our expense, provided it is in the original packaging with all its accessories.
Depending on circumstances we will access the product and send you a new one or give you a refund.
Return requests will be approved at the discretion of Tin Home Décor.
Returns due to buyer’s remorse will not be refunded.
Products will not be eligible for return if they have been partially or entirely disassembled or physically altered including products that have been damaged by the client.
If the purchase has been custom made and the details are incorrect due to the fault of Tin Home Decor we will gladly replace the product with the correct details as specified by customer. If the customer failed to check the order summary and notify us, no refund will be made for incorrect custom details.
Cancellation and returns of sale/clearance items are not accepted unless the item is received damaged due to delivery or manufacturing faults – unless previously listed as damaged, to begin with.
We will collect the product from you at no charge. Our courier is entitled to refuse collection of a product that is not properly packaged for transport. If another collection needs to be arranged as a result – a collection charge will be charged to the client.
Once we have inspected the product and validated your return, we will credit your account with the purchase price of the product within 8 days of the return (or refund you if that is your preference). Please bear in mind that refunds can take 5 – 10 working days to reflect in your account. We are entitled to refuse a return if the unwanted product is returned damaged, not in a re-saleable condition or missing any accessories.
If you return a defective product to us, but you fail to return all of the accessories that were sold with that product, we are entitled (subject to applicable law) to refuse the return, only to replace the item that you did return, or to estimate the value of the missing accessories and only to credit or refund you in respect of the returned item.
If you return a product that does not comply with this policy, you may be liable to reimburse Tin Home Decor for the cost of collecting the product from you and the cost of having the product returned to you.
Products not eligible for returns
The following products are not eligible for a refund, exchange or credit:
- Products marked “Sale” or ‘Clearance’
- Electronic vouchers/coupons.
- Products that have been personalised for you or made to your specifications, unless defective.
- Products damaged by the client.
Should a product be damaged at the time of delivery/collection, please notify us of such delivery/collection by logging a return via email to [email protected]. Please attach pictures of the damage so we may process the enquiry correctly.
Defective products
We do our best to ensure that the products we deliver to you are of a certain standard, without functional defects. Because our products are made from tin and reclaimed timber – variations and minor imperfections form part of our product offering and are unavoidable and intentional.
Each tin made being handmade and not imported being natural or galvanised.
All items are made first then galvanised only if customer chooses us to do so. Each tin is hand galvanised and all colour variations brings the rustic character forms part of each tin.
Chalk Painted tins with a distressed look are also custom made and may differ slightly to picture but Madeleen will email each client to find if they are happy with the look.
These imperfections are not defects and form part of each product’s unique character.
Please refer to our FAQs for some examples.
The following will NOT be regarded as defects and will not entitle you to a return under this section.
- Faults resulting from normal wear and tear.
- Damage arising from negligence, user abuse or incorrect usage of the product.
- Damage arising from a failure to adequately care for the product.
- Damage arising from unauthorised alterations to the product.
Where the specifications of a product, although accurately described on the Website and generally fit for its intended purpose, do not suit you.
Limitation of Liability
Any cost, expense, loss, liability or claim suffered or incurred by the client arising out of or in connection with any item purchased off will be limited to the price paid for the item purchased.
Copy Right and Intellectual Property
Tin Home Décor retains all copyright and other rights to product development, images, listings, information and services and is protected by South African and International copyright laws. A client is not granted a license or any other right including without limitation under Copyright or other Intellectual Property Rights in or to the content. Tin Home Décor strictly prohibits exploitation of the protected property without prior written consent.
Retail
Products purchased from Tin Home Decor or www.tinhomedecor.co.za are for personal use or gifts and are not for resale or retail anywhere else whether in South Africa or abroad. Please contact us directly for wholesale opportunities.
Update of Terms and Conditions
Changes and edits may be made to our terms and conditions without notice. It is the client’s obligation to check them periodically and read them each time they place an order. On placing an order, the client will be required to read the T’s and C’s and accept them on the order form.
Taking Care of Your Purchase
Tins and wood décor require a little extra care and attention.
Do not leave any wooden items in the direct rain or in water. This will deteriorate the paintwork and sealants used (if any) and will result in the product weathering, cracking and even breaking. Do not place any tin in the dishwasher as this will damage the tin and colour and the item will more than likely rust.
Special Offers, Promotions and Sales
ALL offers and promotions are valid only while stocks last.
Delivery fees are not calculated into the spend amount, and therefore cannot be considered part of the value which will qualify for the promotional amount off.
Special offers or promotions DO NOT apply to the purchase of gift vouchers/gift cards.
Returns and exchanges on sale items are not accepted unless the item is damaged.